Consumer Data Privacy Policy

Introduction

LPGas4U (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

This policy explains what data we collect when you use lpgas4u.co.za, place an order, or contact us, and how that data is used.

Information We Collect

We may collect the following personal information:

• Identity & contact details: name, phone number, email address, and delivery address.
• Order information: products ordered, quantities, delivery preferences, and payment-related notes needed to fulfil your order.
• Communications: messages you send via our website forms, email, phone, or WhatsApp.
• Technical data: IP address, browser type, pages visited, and similar usage data collected for security and analytics (including Google Analytics where enabled).

How We Use Your Information

We use your personal information to:

• Process, confirm, and deliver your orders.
• Contact you about order status, delivery timing, or service issues.
• Respond to enquiries and provide customer support.
• Improve our website, products, and services.
• Comply with legal and safety obligations related to LP Gas supply.
• Prevent fraud and protect our business and customers.

Legal Basis for Processing

We process personal information where it is necessary to perform a contract with you (for example, delivering an order), where we have a legitimate business interest (such as improving our service), where required by law, or where you have given consent (for example, marketing communications).

Sharing of Information

We do not sell your personal information. We may share limited data with:

• Delivery and operations staff who need it to fulfil your order.
• Service providers who help us operate our website, email, or analytics — under appropriate confidentiality arrangements.
• Authorities where disclosure is required by law or necessary for safety investigations.

Data Retention

We keep order and customer records for as long as needed to fulfil orders, resolve disputes, meet legal/accounting requirements, and improve our service. When information is no longer required, we will delete or anonymise it where reasonably practicable.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or misuse. No online transmission is completely secure; please use strong passwords and share information carefully.

Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Object to or request restriction of certain processing.
• Request deletion of your information where we are not legally required to retain it.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. You may also lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed.

Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 18.

Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related requests or questions about this policy: